Account Manager
Welcome, you made it!
Our team at Heighten doesn’t just come here to work, they come to grow. At Heighten, you will be empowered to take risks, embrace ambiguity, and unlock your full potential. As a Heighten Account Manager, you have the unique opportunity to work closely with our customers to understand their cybersecurity needs, develop tailored solutions, and ensure the highest level of service and protection. You will be a key link between the different stakeholders to best serve our customer's unique needs.
We are looking for someone with the ability to jump right in and can think big and move fast.
Heighten Security is reimagining how businesses do security and are looking to build a dream team of qualified individuals who match our passion and have the drive to succeed. If you see yourself delivering excellence as a Heighten team member we invite you to review the job description below.
A day in the life as a Heighten Account Manager…
Our Account Manager is a dynamic and engaging job that requires a unique blend of communication skills, data analysis, and strategic thinking. You are proactive and entrepreneurial with a passion for our mission: Helping businesses navigate the ever-changing cybersecurity landscape by providing the highest level of security.
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In this role, you'll be heavily involved in building and nurturing client relationships, constantly adapting to meet their needs, and staying informed about industry developments. It's a challenging but rewarding position for those who thrive on managing and growing client accounts.
As an Account Manager at Heighten, you will work to support our go-to-market strategy that ensures best practices in lead generation, expanding our digital presence, and uncovering unique ways to connect with customers.
We operate in a flexible, fast-paced environment and require someone with initiative who can jump right in, taking ownership of the success of each project. You will be working with great people across our organization to deliver work you can be proud of and results that will make a difference.
Your areas of knowledge and expertise
(that matter most for this role!)
At Heighten we don’t just look for qualifications on paper, we seek those with a growth mindset, an eye for creativity and an unwavering passion for business development.
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Relationship Management: Develop and maintain strong, long-lasting relationships with existing and potential clients, understanding their cybersecurity concerns and objectives.
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Cybersecurity Consultation: You are required to understand our partner technologies to provide guidance to clients on the right solutions, best practices, and strategies.
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Account Growth: Identify opportunities to expand our services within existing accounts and work with new clients to maximize our footprint.
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Customer-Centric Approach: A customer-centric mindset is vital to understanding and addressing the needs and preferences of the target audience effectively.
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Technical Liason: Serve as a bridge between clients and our technical, and customer care teams, ensuring seamless communication and problem resolution
Company culture at our core
Our dedication to culture, and a positive work environment is the heartbeat of our brand. Here’s what set’s us apart:
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A growth mindset is our north star: We are a team that thinks big. Our dedication to continuous learning ensures that our team members are equipped with the latest knowledge and skills to excel in their roles.
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Elevating Individuals, empowering teamwork: We believe that every individual possesses unique talents and strengths, and when in combination we can collectively achieve great things.
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Customer-centric, security-focused: Heighten customers are at the heart of our business. When our customers thrive, we thrive. Our ultimate goal is to deliver holistic solutions that meet our customer's needs while achieving the highest level of security.
At Heighten we embrace a hybrid working environment and support our team to be successful whether they are at home or in the office. Along with our overall mission as a brand, we have guiding principles that set the tone for where we’re heading and how we work together. Our 3 core values help drive our decision-making when we are cross-collaborating regardless of role, level, and work location.
We are committed to building a team where all are welcome and believe strongly that diversity of all kinds strengthens the type of collaborative and innovative culture with which we choose to grow and succeed. All qualified applicants will be fairly considered for roles at Heighten so please let us know if we can better accommodate you during the hiring process.
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If you are excited about the opportunity to become Heighten’s Account Manager, we invite you to apply below: